連絡窓口の統一: A Practical Clinic Workflow

This guide distinguishes provisional intake from confirmed decisions and keeps clinical judgment with qualified professionals.

The operational boundary

電話、LINE、フォームからの連絡を重複せず受ける. A request being received does not mean the intended result is confirmed.

Ownership and verification

Define who checks the request, which information is needed, and what remains uncertain. Provide a clear next step without committing to an unverified outcome.

Human judgment and privacy

Clinical decisions belong with qualified professionals. Do not collect or share more patient information than is necessary for a legitimate purpose.

Handoff and correction

Record verified facts separately from assumptions. When an error is discovered, identify the responsible owner, correct the communication, and update the relevant instructions.

Product capability

Do not assume LHub or LINE capabilities that have not been verified against official documentation. Design a workable human process before choosing tools.

Continuous improvement

Review repeated questions, inconsistent responses, and failed handoffs. Use those observations to refine the process rather than overstating automation benefits.